Buyer

General

• What items can you list for sale in an auction?
• How Long Do BidZoo Auctions Last?
• How can I use my Coupon Code?
• Buyer Fees
• Can I make an offer after an item passes?
• What does "Passed" mean?

See all 8 articles

Bidding Basics

• How to Bid?
• What is a Pre-bid?
• What is the bidding starting price for items in the auction?
• Why are reserve prices hidden?
• Can BidZoo users snipe auctions?
• Can I cancel or retract a bid?

See all 11 articles

Checkout and Orders

• What happens if my payment fails?
• How do I pay for items I've won?

Shipping and Returns

• How are shipping costs calculated?
• How International Shipping works on BidZoo
• How does shipping and confirm delivery work for Buyers?
• Can I change my shipping address after winning?
• What if I never received my item?
• Can I return my item?

My Favorites

• What happens when I favorite a listing?
• How do I customize an auction view in My Favorites?

Using Time Chips

• What are Time Chips, and how do I use them?
• Can I save Time Chips?
• How can I earn Time Chips?

Selling

• How do I sell on BidZoo?

Technical Help

• How do I Report a Listing?
• Why can’t I see images or videos on some listings?