If your item has not arrived or might be lost, BidZoo has buyer protections to ensure you are covered.
1. The Seller Hasn't Shipped Yet
Sellers have up to 7 days from the purchase date to ship your item and add a valid tracking number.
- Days 3 & 5: We send automated reminders to the seller.
- Day 7: If the seller fails to ship within 7 days, the order is automatically canceled, and you will receive a full refund.
2. Tracking Is Stuck or Stalled
If tracking shows no movement (e.g., stuck on "label created" or missing carrier scans):
- Message the seller first so they can contact the courier for an update.
- If tracking remains stuck with no updates for 25 days, BidZoo will cancel the order and process a full refund.
3. Tracking Shows "Delivered," But You Don't Have the Item
Once tracking marks a package as Delivered, you will receive an email and you have a 3-day inspection window to review your order.
- Act Quickly: If your package is marked as delivered but you haven't received it, you must report the issue to BidZoo Support immediately within this 3-day window.
- Automatic Confirmation: If no action is taken within 3 days of delivery, the system will automatically confirm the delivery and release funds to the seller. Disputes or refunds cannot be opened after this 3-day window closes.
4. Package Returned to Sender (RTS)
If a package is returned to the seller due to an invalid address, failed delivery attempts, or being unclaimed:
- Please reach out to the seller or support right away to resolve the issue.
- If the returned shipment remains unresolved for more than 7 days, the order will automatically be canceled and the item cost is refunded.
Note: Shipping fees are non-refundable as a delivery attempt was made.
If you still need assistance, feel free to use our widget on the bottom right of your screen to chat with us.