You can request to close your BidZoo account at any time. If you have active orders, packages in transit, or pending payouts, your request will be processed, but full deactivation will take effect once all open transactions are finalized.
You can initiate account closure in either of two ways:
- Log in to your BidZoo account and go to this link Delete Account.
- Or go to Accounts> Account Details > Close Account.
What Gets Deleted Immediately
Upon requesting account closure, all active authentication sessions are removed right away:
- Linked social login connections (Google, Apple, Facebook)
- Saved login sessions and active authentication tokens
Data Retention & Erasure Timeline
Because account closure begins with an initial deactivation period, certain data remains stored securely for compliance and recovery purposes:
- 90-Day Reactivation Window: Your profile information (name, email, username), bid history, shipping addresses, saved favorites, and transaction records are retained for 90 days. If you change your mind within this timeframe, you can request to reactivate your account.
- Legal & Tax Compliance (7 Years): Transaction and financial data may be securely retained for up to 7 years to meet legal, tax, and auditing requirements.
Permanent Data Erasure Requests
If you would like to request the immediate permanent removal of your personal data before the standard retention window expires, or if you need assistance reactivating your account, please reach out to us at support@bidzoo.com.
Pending Orders, Items, or Seller Payouts
If you request to close your account while you have active transactions, your account will enter a pending-close state:
- Seller Listings: All active listings will automatically be converted to Draft status.
- Open Transactions: If you have an order waiting to ship, an item you won that has not arrived, or a seller payout currently processing, your account will remain in a pending-close state.
- Final Closure: Once all pending orders, shipments, and payouts are fully resolved, your account will be officially closed.
If you still need assistance, feel free to use our widget on the bottom right of your screen to chat with us.